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cW
craig W

1 reviews | Active since Jul 2021

20 Jul 2021, 11:18

Terrible service

Still waiting for the manager to call me back with feedback... no one ever calls me back after so many promises...

0
Replies (11)
Discovery Bank
Discovery Bank's reply21 Jul 2021, 11:45
Official
 Hi Craig  Thank you for reaching out to us. We have forwarded your request to a servicing manager for further assistance. Feedback will be provided to you directly.  Regards Thuli 
Discovery Bank
Discovery Bank's reply21 Jul 2021, 12:06
Official
Hi Craig

I've sent an email to the person handling your case to contact you. Please expect a call soon.

Regards
AJ
cW
craig W's update21 Jul 2021, 16:20
Reviewer Update
No one has called me back yet ??? I'm complaining on here and Facebook and still no one seems to give a dam to call me back. This is my 2nd helopeter complaint now. I have my medical aid and life cover with discovery. If no one calls me back I will cancel everything. I am just trying to join your bank / hear back from the manager and no one wants to help me.. this is ridiculous. Please get a senior manager to call me. Last time I spoke to the manager he told me " he forgot " to call me back.. this is the terrible service I am dealing with.. it's a joke...
Discovery Bank
Discovery Bank's reply21 Jul 2021, 16:31
Official
I'm sorry for the frustration this is causing you. I've followed up with the manager handling your case and there still seems to be a block on your application even after being advised that the block was removed. He is trying to find a workaround for it and will contact you wants he gets the solution.

Regards
AJ
cW
craig W's update22 Jul 2021, 11:34
Reviewer Update
It's nearly 12 o clock the next day and still no one has called me...
cW
craig W's update22 Jul 2021, 14:58
Reviewer Update
I can receive calls from your advisors trying to sell me financial products but your managers can't call me ? I just received a call from Fuad Disckson trying to sell me something... PLEASE GET YOUR MANAGER TO CALL ME WITH RELATION TO MY INITIAL COMPLAINT
Discovery Bank
Discovery Bank's reply22 Jul 2021, 16:09
Official
Hi Craig

I've sent an email to the manager handling your case in order to call you. As it stands, a resolution to your query has not been found as yet and the manager is still trying to resolve this for you.

Regards
AJ
cW
craig W's update22 Jul 2021, 16:17
Reviewer Update
You keep saying you sending an email to the manager to call me. You've said this multiple times and still no one has called me. Either that manager can't read emails or he just doesn't give a dam... maybe try call the manager and speak to him face to face and tell Him to call me ..
cW
craig W's update23 Jul 2021, 11:54
Reviewer Update
And still no one has called me....
cW
craig W's update03 Aug 2021, 12:24
Reviewer Update
Still no feedback on my query ??
Discovery Bank
Discovery Bank's reply03 Aug 2021, 13:01
Official
Hi Craig

Sorry to hear that. I'm following up with the relevant people to contact you as soon as possible.

Regards
AJ