Terrible service.

Item: Discovery Bank
Rating: 1
Author: Vuyelwa M

Nothing ruins a good business than having service worse than vomit. It sucks that there are no physical branches for Discovery Bank and when you try reach them through emails and social media, they just straight up ignore you. The only time you will get attention from Discovery Bank is when you give bad reviews on this platform, other than that, they really don't give a damn about their customers. I'm definitely switching banks. This is horrible.

Helpful (0)

Replies (3)

Discovery Bank's replyOfficial

28 Jun 2023, 11:28

Hi Vuyelwa

I apologise for the experience that you have had with us.

Please elaborate on your query so that I can assist you.

Regards
Beatrice.

Discovery Bank's reply28 Jun 2023, 11:28

Official

Hi Vuyelwa

I apologise for the experience that you have had with us.

Please elaborate on your query so that I can assist you.

Regards
Beatrice.

Vuyelwa M's updateReviewer Update

28 Jun 2023, 11:36

I sent an email stating that I currently need to access my account through web because my phone is currently in repairs. how do i access my account without the need to authenticate via my cellphone because i have no plan B at this point.

Vuyelwa M's update28 Jun 2023, 11:36

Reviewer Update

Discovery Bank's replyOfficial

28 Jun 2023, 11:48

Hi Vuyelwa

In order to access your account through the bank website, you will need to complete the two-step authentication as this is a ***** measure and we are unable to bypass the verification.

We are unable to transfer the funds for you.

Regards
Beatrice.

Discovery Bank's reply28 Jun 2023, 11:48

Official