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Adam O

1 reviews | Active since Mar 2018

02 May 2023, 15:32

Terrible service

Hi I'd be careful dealing with Discovery Bank. I've had an issue lately and countless phone calls later I've just had the brush off from the phone consultants as they do not know how to do the job. Called now and asked to speak to a senior person..guess what 20 minute wait as I listen to their dreary music...I've now hung up and sent an e-mail to Adrian Gore...lets see if things happen ?

0
Replies (3)
Discovery Bank
Discovery Bank's reply02 May 2023, 16:13
Official
Hi Adam 

Thanks for reaching out to us. 

I have checked on your query and see that your case has been escalated to our payments team to investigate the reason for your card decline. 

We will provide you with feedback as soon as possible regarding this matter. 

Please do accept our apology for any inconveniences this could have caused you. 

Regards 
Girshwin 
AO
Adam O's update02 May 2023, 19:19
Reviewer Update
Hi Girshwin
Thats the response I expected.
Actions speak way louder than than hollow template text responses.
It remains to be seen if anything will be forthcoming ,more importantly if Discovery Bank can resolve the issue.
Strangely enough my FNB card works just fine ,thank God for them otherwise I'd have a hard time trading.
Lets see what tomorrow holds....not gonna hold my breath though.
Cheers
PS: Do you subscribe to the idea that the customer is king ?
Discovery Bank
Discovery Bank's reply05 May 2023, 04:24
Official
Hi Adam 

Thanks for your patience in dealing with this matter. 

Our card payments and escalations team have advised that your card token has been reset. 

Please could you confirm if you now have access to your use your card?

Regards 
Girshwin