LM
Lloyd McKellar-Basset
1 reviews | Active since Jan 2016
01 Oct 2019, 16:54
TERRIBLE SERVICE!!
Uncontactable and no live chat / email / emergency contact after hours. This banking system is going BACKWARDS!
Limited functionality, can't even pull your own bank statement, log a support tickets, completely ridiculous alienation to the public.
I will be cancelling this month. NO MORE POOR SERVICE FROM DISCOVERY 'SCHEME'
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Replies (1)Discovery Bank's replyOfficial
02 Oct 2019, 11:27Good Day Lloyd Thank you for bringing your concerns to our attention. We apologise for any inconvenience. At Discovery, we pride ourselves on our quick response times, so not being able to dazzle you with our service is equally frustrating for us. We are happy that the interest from South Africans is so great, but our call centres and other servicing platforms are experiencing an overwhelming number of responses. We are working tirelessly to resolve this as a matter of urgency. On the Discovery Bank APP, you have the functionality to request your statements by following the below steps: Login on the Bank APP Select “More” at the bottom of your screen Under the heading “Communicate” select “Documents” Once in your documents selects “Inbox” and select “Statements” Please advise if you require any additional assistance. Kind regards
Discovery Bank's reply02 Oct 2019, 11:27
Official
Good Day Lloyd Thank you for bringing your concerns to our attention. We apologise for any inconvenience. At Discovery, we pride ourselves on our quick response times, so not being able to dazzle you with our service is equally frustrating for us. We are happy that the interest from South Africans is so great, but our call centres and other servicing platforms are experiencing an overwhelming number of responses. We are working tirelessly to resolve this as a matter of urgency. On the Discovery Bank APP, you have the functionality to request your statements by following the below steps: Login on the Bank APP Select “More” at the bottom of your screen Under the heading “Communicate” select “Documents” Once in your documents selects “Inbox” and select “Statements” Please advise if you require any additional assistance. Kind regards
