Terrible Service

I am Discovery Health member that is also registered online. Last year I tried to update my cellphone number to get OTP on the new number and they referred me to Discovery Card as they are responsible for the website OTPs.

My Discovery Card was never active from the word go and they linked it with my FNB account that I closed more than 9 years ago and therefore cannot remember any registered details on that FNB profile.

On the 9th of January I spoke to an agent at Discovery Card who helped me with my query and asked me questions on the Discovery Health which I could answer as verification as I use it frequently. She then advised me that a consultant from the OTP division will get hold of me to finalize the matter within 24 hours and gave me a ref ********** 489.

I spoke to Keezia today to follow up on the query and she told me that because I could not answer the questions. I asked to speak to a manager to explain the reason I can't answer which is the info mentioned above and she told me that they can't help me and the best thing I need to do is to send an email. They could not reason with me.

Going to the Discovery Health walk-in centre is not helpful either as I will be put on the phone with the card division.

All I want is my number for the OTP to be updated so that I can be able to update details online and be able to get OTP messages when doctors need to get authorisation.

Is this too much to ask for. Can Discovery Card update my details to the details they have with Discovery Health? Why must I be sent around for something as simple as updating my OTP number. I don't want money from them, but they are making my life a living hell. And ufortunately stuck with this medical aid as it is compulsory otherwise the service is pathetic. ALWAYS HAS BEEN.