Terrible, NO Help

This is by far the most unhelpful bank ever. I simply want to change my OTP number and reset the password on my card, but help is just not forthcoming. You end up speaking to a computer most of the time and when you get through to a person they cannot help you and they have to phone back. When they eventually phone back, don't dare miss the call because they don't try to phone back again. Please just help me fix my OTP and pin, PLEASE!!