Terrible forex service- bankers had poor knowledge

Case Reference Number ***6 Absolutely horrible experience with Discovery Bank Forex. I wish I had read reviews on this site before opening an account. I needed a forex account where I could transfer forex into. When I opened the account (through a consultant) my needs were clear: I want an account that I can KEEP forex in and transfer into rands as and when I need to. I was told this could happen. When funds came in, this did not happen. I had about 3 to 4 phone calls: 2 calls on 18 Sept at about 4pm, (40 or so minutes, most of it on hold), 1 call on 29 September at about 11.50pm with Mbali (About 45 minutes or so, mostly on hold) 1 call on 30 Septemberat about 11 am ( about 20 minutes with Mbali I was nw told that not all transactions allow me to KEEP money in the USD account depending on the reason for the funds! When I opened my account and when I spoke to a consultant on the 18th Sept, I was told funds can remain in my account. The feedback to my complaint was that my money was returned due to my failure to process it and yet the banker I spoke to on the 18th told me to wait for them to get back to me. They never did and money was sent back overseas. Iam not happy with the way this was handled Zero trnsparency! Negligence and lack of knowledge. I would like my transaction fees refunded and acknowlesgement of the fact that this account was opened based on completely inaccurate information from the bank.