Terrible Experience with Discovery Bank – Avoid!

Opening a credit card with Discovery Bank has been a complete nightmare. Despite informing them that I was moving cities and needed my card delivered before the move, I never received it. What’s the point of opening an account if you don't have the card???

The app is another disaster. It’s far too complicated, and instead of providing proper assistance, they expect customers to waste time watching tutorials and videos. I don’t have time for that. Every time I tried using it, I got locked out, and after multiple frustrating attempts, I just deleted it altogether.

Now, I want to close this useless account, but there’s no clear guidance on how to do so. And to make matters worse, I’m now in arrears of R300 for an account I never even got to use. That feels like *******, but I am willing to pay it just so that the account can be closed, but there is no way to pay or close this account. This has negatively affected my credit record and nothing and no one can help me!! I even tried calling the number they give on the reminder emails, but guess what - You need to log into the App to verify!!!

Discovery Bank has been nothing but inconvenient, unhelpful, and frustrating. I wouldn’t recommend them to anyone. Stay far away! If there were no stars I would choose that.