TERRIBLE CUSTOMER SERVICE

The bank does not respond to queries via email as they state is the way of communication, after requesting my account be closed and paying the settlement fee.

They did not close my account, when I was under the impression it was closed. The account has now accumulated months of bank fees for an account I don't use and a card I don't have in my possession.

I had to then email them on 2 x separate occasions for answers of which you get a automated email saying a case manager will be in touch and I did not receive any communication from anyone from Discovery.

I was therefore forced into paying the fees with no sort of compensation for the fact that they did not contact me when requested. I could've saved myself a couple hundred Rands if they'd at least responded to me.

Banks have no compassion for people anymore, especially in this day and age.