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Coreen N

1 reviews | Active since Jan 2025

16 Apr 2025, 08:38

TERRIBLE CUSTOMER SERVICE

The customer service has been highly unsatisfactory, with automated emails being sent to clients and no resolution to the issues. For four months, Pick n Pay has been blaming Discovery, while Discovery shifts the blame to Pick n Pay and neither is willing refund the money.

0
Replies (4)
Discovery Bank
Discovery Bank's reply16 Apr 2025, 08:54
Official
Hi Corren,

I apologize for the experience had with us.

I am going to investigate further and provide you with feedback soonest.

Kind Regards,
Onthatile
Discovery Bank
Discovery Bank's reply24 Apr 2025, 10:47
Official
Hi Coreen,

Thank you for your patience whilst I am investigating this for you.

Your case has been escalated to a case manager who will examine the finer details and steer the matter toward a resolution. Please be assured that we are treating this case with the seriousness it deserves — every aspect will be carefully considered.

Kind Regards,
Onthatile
Discovery Bank
Discovery Bank's reply19 May 2025, 10:12
Official
Hi Coreen,

Thank you for your patience while I investigated this matter further.

We have escalated the issue to the relevant managers within our Card Disputes team. I just wanted to kindly follow up to check whether you have received any updates or feedback regarding your dispute case?


Kind Regards,
Onthatile
Discovery Bank
Discovery Bank's reply27 May 2025, 09:48
Official
Hi Coreen,

Thank you for your patience while I investigated and escalated this matter further.

The Card Disputes team has confirmed that an agent assigned to your case will be in touch shortly to provide an update and further feedback regarding your dispute.

I sincerely apologize for any frustration this may have caused. Please don’t hesitate to let me know if there’s anything else I can assist you with.

Kind regards,
Onthatile