TM
Tshepiso M
1 reviews | Active since Jun 2016
27 May 2024, 08:20
Terrible Customer Service
Why is it difficult to update my profile across all Discovery portfolios on the banking app???????????????? My Vitality is active, recently moved from Health to Life and is fully updated on the Discovery app but Discovery Bank is prompting me to join Vitality. Multiple calls made, reports and requests submitted and a month later the update is not done on the banking App. Alternatively, you can allow me to join Vitality from 1 May and get the 3months free subscription if indeed I do not have it and that will resolve the issue.
Helpful (0)
Replies (4)0
Replies (4)
Discovery Bank's replyOfficial
06 Jun 2024, 13:51Hi Tshepiso
Thank you for reaching out.
Please elaborate on your query, what details need to be updated?
Thank you,
Yuvna
Thank you for reaching out.
Please elaborate on your query, what details need to be updated?
Thank you,
Yuvna
Discovery Bank's reply06 Jun 2024, 13:51
Official
Hi Tshepiso
Thank you for reaching out.
Please elaborate on your query, what details need to be updated?
Thank you,
Yuvna
Thank you for reaching out.
Please elaborate on your query, what details need to be updated?
Thank you,
Yuvna
TM
Tshepiso M's updateReviewer Update
06 Jun 2024, 19:14Good evening Yuvna
Vitality Active Rewards is not activated on the banking app but shows as active on the Discovery app. I am losing out on points because this issue remains unresolved, more than 5 weeks later. Unfortunately Use the details I provided to check the tickets logged for the history and understanding alternatively give me a call and I will explain if you still do not understand. The response time and effort at Discovery is disappointing.
Vitality Active Rewards is not activated on the banking app but shows as active on the Discovery app. I am losing out on points because this issue remains unresolved, more than 5 weeks later. Unfortunately Use the details I provided to check the tickets logged for the history and understanding alternatively give me a call and I will explain if you still do not understand. The response time and effort at Discovery is disappointing.
TM
Tshepiso M's update06 Jun 2024, 19:14
Reviewer Update
Good evening Yuvna
Vitality Active Rewards is not activated on the banking app but shows as active on the Discovery app. I am losing out on points because this issue remains unresolved, more than 5 weeks later. Unfortunately Use the details I provided to check the tickets logged for the history and understanding alternatively give me a call and I will explain if you still do not understand. The response time and effort at Discovery is disappointing.
Vitality Active Rewards is not activated on the banking app but shows as active on the Discovery app. I am losing out on points because this issue remains unresolved, more than 5 weeks later. Unfortunately Use the details I provided to check the tickets logged for the history and understanding alternatively give me a call and I will explain if you still do not understand. The response time and effort at Discovery is disappointing.
Discovery Bank's replyOfficial
20 Jun 2024, 13:24Hi Tshepiso
I see that a case has been logged to rectify this for you. Has the information been updated or is it still not activated on the Bank app?
Regards,
Yuvna
I see that a case has been logged to rectify this for you. Has the information been updated or is it still not activated on the Bank app?
Regards,
Yuvna
Discovery Bank's reply20 Jun 2024, 13:24
Official
Hi Tshepiso
I see that a case has been logged to rectify this for you. Has the information been updated or is it still not activated on the Bank app?
Regards,
Yuvna
I see that a case has been logged to rectify this for you. Has the information been updated or is it still not activated on the Bank app?
Regards,
Yuvna
TM
Tshepiso M's updateReviewer Update
20 Jun 2024, 13:39Hi Yuvna
You take so long to respond to queries.
The update is not done, I called into the call centre and requested to escalate to a manager and spoke to Mbali. She promised to keep me posted and has disappeared into thin air. The issue remains unresolved.
Regards
You take so long to respond to queries.
The update is not done, I called into the call centre and requested to escalate to a manager and spoke to Mbali. She promised to keep me posted and has disappeared into thin air. The issue remains unresolved.
Regards
TM
Tshepiso M's update20 Jun 2024, 13:39
Reviewer Update
Hi Yuvna
You take so long to respond to queries.
The update is not done, I called into the call centre and requested to escalate to a manager and spoke to Mbali. She promised to keep me posted and has disappeared into thin air. The issue remains unresolved.
Regards
You take so long to respond to queries.
The update is not done, I called into the call centre and requested to escalate to a manager and spoke to Mbali. She promised to keep me posted and has disappeared into thin air. The issue remains unresolved.
Regards