Terrible Customer Service and Broken Promises: Discovery Bank Fails to Deliver

. I app**** for a card with Discovery Bank on a Monday and was told to wait 48 hours for a response. After the wait, I received a notification stating, “Congratulations! We reviewed your dispute, and there’s a new offer for you in the Discovery Bank app.” However, when I opened the app, no offer was displayed. I went through all the troubleshooting steps, including uninstalling and reinstalling the app, using the web version, and trying it on another device, but still nothing.

I called the bank immediately to ask what was going on, and they told me to wait another day for it to show up. I did, but of course, nothing happened. Over the next three days, I called them repeatedly, and each time I got the same empty promises that they would sort it out. Not once did anyone bother to follow up with me, even though they kept saying they’d keep me updated. I had to chase them down every time.

Eventually, I demanded that they escalate the issue. They said they would, but when I called again, yet another agent told me there was no record of anything being escalated. This back-and-forth nonsense continued for days, and when I finally insisted on speaking to a manager, I was told they’d send an email for a callback. Shockingly (or not), no one ever called me back, despite being reassured that they would.

I’m beyond disappointed—I’m angry. This kind of service is completely unacceptable, especially from a bank I had high expectations for. As a medical aid customer, I expected better, but this experience has destroyed any trust or respect I had for Discovery Bank. If this is how they treat potential new customers, I can only imagine how they handle actual banking clients. Terrible service all around.