Terrible Customer Service

<p>Good Day,</p> <p> </p> <p>I have called to the contact centre on ***numerous times in the past week and I am nowhere near to getting my request resolved.</p> <p> </p> <p>This by far has been the worst experience I have had with a call centre and I absolutely refuse to call Discovery Card again.</p> <p> </p> <p>I have been trying to clear my name with Discovery Card since I am no longer under debt review.</p> <p> <br />Everytime I call to the call centre number, I get routed to Card Collections which I can understand. I simply want the flag to be removed from my profile as I have confirmed with FRB Debt Review and FNB Legal that my profile is stated as no longer under debt review.</p> <p> <br />My Discovery Card account has been paid up since October 2016 and has since been closed.</p> <p> <br />I would like someone to contact me urgently in this regard as this is ridiculous that I have to continue calling and either be cut off without anyone calling me back or I keep being transferred to the incorrect department.</p> <p> <br />The agents in the Card Collections department simply show no respect for customers and don't listen at all to what we say!!!</p>