KS
Kelly S
1 reviews | Active since Apr 2015
26 Apr 2015, 20:19
Terrible customer care. In fact no customer care.
Stranded at PE airport because the discovery site is down and no body at the call centre can assist with authorisation as they all having a lovely long weekend! why should your customers suffer because you need to perform maintenance on your site? I understand it's a long weekend, but really there should be one person who can assist and not just say sorry for your inconvenience. It's past the inconvenience stage.
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Replies (1)
Discovery Bank's replyOfficial
28 Apr 2015, 10:19Hello Kel_tsdl,
Thank you for your comment and for bringing this matter to our attention.
As discussed, we will address the issue with the relevant department.
Regards
Gisela Peters
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Email: ***
URL: http://www.discovery.co.za
Thank you for your comment and for bringing this matter to our attention.
As discussed, we will address the issue with the relevant department.
Regards
Gisela Peters
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Email: ***
URL: http://www.discovery.co.za
Discovery Bank's reply28 Apr 2015, 10:19
Official
Hello Kel_tsdl,
Thank you for your comment and for bringing this matter to our attention.
As discussed, we will address the issue with the relevant department.
Regards
Gisela Peters
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Email: ***
URL: http://www.discovery.co.za
Thank you for your comment and for bringing this matter to our attention.
As discussed, we will address the issue with the relevant department.
Regards
Gisela Peters
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Email: ***
URL: http://www.discovery.co.za