RM
Reginald M
1 reviews | Active since Jan 2022
25 Sept 2025, 20:58
Terrible client services
My parents have been blocked out of the banking app for quite some time now. We’ve called in so many times, sent tonnes of emails and been promised help but it’s been weeks now, and they still don’t have access to the app. The worst service ever.
My parents could be stranded overseas just because Discovery refuses to be forward coming with their customer services and attending to their clients’ issues.
Helpful (0)
Replies (3)0
Replies (3)
Discovery Bank's replyOfficial
25 Sept 2025, 21:23Hi Reginald,
Thank you for reaching out to us.
I apologize for the frustration and inconvenience caused by this. Due to our security and privacy policies, the primary account holder will have to reach out to us directly.
To further look into this, please ask the primary account holder to reach out to us on any of our social media platforms or by contacting us on our international number, ***.
Regards,
Jabulile
Thank you for reaching out to us.
I apologize for the frustration and inconvenience caused by this. Due to our security and privacy policies, the primary account holder will have to reach out to us directly.
To further look into this, please ask the primary account holder to reach out to us on any of our social media platforms or by contacting us on our international number, ***.
Regards,
Jabulile
Discovery Bank's reply25 Sept 2025, 21:23
Official
Hi Reginald,
Thank you for reaching out to us.
I apologize for the frustration and inconvenience caused by this. Due to our security and privacy policies, the primary account holder will have to reach out to us directly.
To further look into this, please ask the primary account holder to reach out to us on any of our social media platforms or by contacting us on our international number, ***.
Regards,
Jabulile
Thank you for reaching out to us.
I apologize for the frustration and inconvenience caused by this. Due to our security and privacy policies, the primary account holder will have to reach out to us directly.
To further look into this, please ask the primary account holder to reach out to us on any of our social media platforms or by contacting us on our international number, ***.
Regards,
Jabulile
RM
Reginald M's updateReviewer Update
25 Sept 2025, 21:42Hi Jabulile,
Thank you for your response. I need to point out that my parents have already been in direct contact with Discovery via email and phone multiple times. After all the back and forth, Discovery simply stopped responding, leaving the issue unresolved.
It’s unfair to now place the burden back on them to restart the process when they’ve done everything asked of them, with no action taken. The lack of follow-through is the main problem here.
RM
Reginald M's update25 Sept 2025, 21:42
Reviewer Update
Hi Jabulile,
Thank you for your response. I need to point out that my parents have already been in direct contact with Discovery via email and phone multiple times. After all the back and forth, Discovery simply stopped responding, leaving the issue unresolved.
It’s unfair to now place the burden back on them to restart the process when they’ve done everything asked of them, with no action taken. The lack of follow-through is the main problem here.
Discovery Bank's replyOfficial
29 Sept 2025, 09:49Hi Reginald,
I apologize for your recent experience with our service while trying to resolve this matter. This is not the level of service we strive to provide for our clients.
Please note that we can only assist primary account holders with queries on their profile. This is why we require the primary account holder to reach out to us directly so that we can further look into this.
Regards,
Jabulile
I apologize for your recent experience with our service while trying to resolve this matter. This is not the level of service we strive to provide for our clients.
Please note that we can only assist primary account holders with queries on their profile. This is why we require the primary account holder to reach out to us directly so that we can further look into this.
Regards,
Jabulile
Discovery Bank's reply29 Sept 2025, 09:49
Official
Hi Reginald,
I apologize for your recent experience with our service while trying to resolve this matter. This is not the level of service we strive to provide for our clients.
Please note that we can only assist primary account holders with queries on their profile. This is why we require the primary account holder to reach out to us directly so that we can further look into this.
Regards,
Jabulile
I apologize for your recent experience with our service while trying to resolve this matter. This is not the level of service we strive to provide for our clients.
Please note that we can only assist primary account holders with queries on their profile. This is why we require the primary account holder to reach out to us directly so that we can further look into this.
Regards,
Jabulile