Terrible Call Center

Item: Discovery Bank
Rating: 2
Author: Brandon Clark-Halkett

Phoning the call center is such a frustrating experience. You have to go through the entire process of selecting options, keying in your ID number, only to have the call dropped immediately when you are in the queue to speak to a consultant. You have to phone about 10 times before you get to speak to a consultant.

Helpful (0)

Replies (2)

Brandon Clark-Halkett's updateReviewer Update

04 Jul 2023, 10:29

Thank goodness I haven't closed my account with my previous bank yet as I will be switching back to them after constantly having to struggle with this appalling service.

Brandon Clark-Halkett's update04 Jul 2023, 10:29

Reviewer Update

Thank goodness I haven't closed my account with my previous bank yet as I will be switching back to them after constantly having to struggle with this appalling service.

Discovery Bank's replyOfficial

04 Jul 2023, 13:22

Hi Brandon

I am sorry this has been such a frustrating experience, I have tried to call you back twice to no avail.

Please confirm which number I can call you on and what assistance you need so I can help if possible?

Regards
Palehelo

Discovery Bank's reply04 Jul 2023, 13:22

Official