Terrible banking service

Since this bank doesn't communicate, I have to post a review here to get any assistance. I have tried twice to order a new bank card on the app and I have not received any conformation of my order at all. This is very frustrating and its shockingly poor service. I suppose this is what you get for supporting a new bank instead of a well established one that knows how important it is to guard such personal data as bank related ones and also communicate about it. If I do not receive my card this time then I will be cancelling my account because I am not going to wait on a call to resolve this when the website and app clearly indicates convenient options are available for card replacements.