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Tandiwe T

1 reviews | Active since Feb 2023

25 Jul 2024, 19:19

Terrible Banking App

I recently joined this bank last month and I regret my decision. I like the Card and it was delivered very fast, didn't have any issues with opening the account. The thing I hate most is their App, what the hell is is selfie thing every time and worse the App always kicks you out and delays you more. My phone camera cracked and they keep saying my photo is not clear I must open my mouth, blink, move to the side etc. I can't use purchase anything using the app because of the damn selfie every time. Discovery Bank please do better and stop this nonsense App .

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Replies (1)
Discovery Bank
Discovery Bank's reply06 Aug 2024, 16:50
Official
Hi Tandiwe,

We apologize for this experience. The selfi is an important part of our security process, to verify that it is you when accessing the app or transacting through the app.

If you use biometrics, or your face to login, then there won't be the request as often as you have already been verified.

Kind regards
Tyrone