Hellopeter
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FN
First N

1 reviews | Active since Jan 2012

28 Nov 2022, 15:30

Terrible app. Not usable

I am finding it challenging to close my unwanted account, which has not been activated and is billed monthly.

The call centre ended my call without resolving my query.

The app used by this companyy is not user-friendly. I am unable to login.

0
Replies (3)
Discovery Bank
Discovery Bank's reply28 Nov 2022, 16:18
Official
Hi there 

Thanks for reaching out to us. 

You can close an account on the Discovery Bank App, should you need any assistance with your account closure you can contact us on the toll-free number ***. 

I have followed-up on your account closure request and can see that you have been contacted by our closure team, but you had opted to keep the account open. 

Kindly could you also confirm what is the error you receive when trying to log into the Discovery Bank App? 


Regards
Girshwin
FN
First N's update28 Nov 2022, 19:38
Reviewer Update
Hi Girshwin

Can you please assist with refunding the discovery miles allocated to me. And then close the account thereafter.

It is extremely frustrating trying to log into this app it is terrible.
I am unable to do it.

Regards

Discovery Bank
Discovery Bank's reply29 Nov 2022, 07:34
Official
Hi there

For security purposes, we do not have the facility to allocate Miles or monetise them on behalf of clients. 

You will need to do this using the Discovery Bank App. Please could you confirm what is the error you experience when trying to access the bank app? 

Regards 
Girshwin