Terrible and slow serive

It is very difficult to get information out of the bank when you card get ******. The call centre are very slow to respond to request and i have reply on a mail send by the team on Monday and to date have not received a reply. I have reported last week the theft if my card and when i realised it was not in my position anymore and reported it ****** two different call centre agents told me that they advise people to have there cards at all times on them who dont know that but if it got ****** how will you have it on you

Another issues that i have is that you never speak to the same person and every time you phone you need to repeat your whole story again. Very annoying

Got my broker to request information and a call from Discovey Bank and to date i am still waiting They rather email the broker and not phone the client that actually pays the bank fee

When they were with FNB much better service