Terrible and Disgusting Worst Bank Experience Ever

this is the worst bank ever to ever bank with honestly. am so disgusted and ****ed that I haven't received any feedback from Discovery since I submitted they sent to me regarding the money that got deposited back into my discovery account via the Education Institution Portal.

i phoned again today and spoke to Koketso and she told me that it says pending forms, forms that I submitted on the 8th of February already and received and automated reply from discovery to say its a query mail and they received the forms

can discovery make the payment visible in my account as I send screen shots as well as proof of the payment made into my discovery account number instead of the Institution. the account number is there visible as well incase they want to confirm.

till date am still waiting for feedback which I had to phone them and enquire about the query that's when I was told its still pending forms which are sent already. case number ***. once I receive my money back into my account which never left in the first place its hanging somewhere in my account, I am going to close the account this was the worst move thinking I will have the best experience, am not guaranteed of anything with discovery bank. my money is not safe at all.

so clearly this would mean its going to take another 3months for this matter to be solved. am still saying am disgusted and ****ed. I missed out on my first semester of studies because of money that I thought was going to be resolved before he classes start. what do you have IT for if they not going to resolve the issue. I want my money to reflect back into my account by end of march. once that is done and closing the account, I have nothing positive to Inform anyone that wishes to join discovery bank because of this first hand terrible and horrible experience I had with discovery bank.