Terrible and ********* customer service

I closed my Discovery account earlier this year after sending multiple emails and receiving lies and false promises from Discovery. It took weeks to find someone competent who closed it. I was told that if the account was debited it would reopen, NOT if the card was credited. I was spontaneously refunded to my old Discovery card for a recalled product I got on Amazon earlier this year. The account was reopened and I was sent a statement. Amazon told me to contact Discovery. Despite multiple emails to Discovery since Monday I cannot get a reply from any accounts. I have even tried them on Facebook Messenger but I’m being ignored there too. I can’t access the funds because my profile no longer exists with Discovery and the message on screen is that I am not authorized to access my profile. I now live in the USA and I desperately want to be rid of Discovery forever. They can keep the funds in the account. I just want it CLOSED. I will not ever recommend Discovery for anything and regret being a loyal client for years.