TP
Thabang P
1 reviews | Active since Oct 2025
31 Oct 2025, 14:01
Terrebile Customer service
Why does Discovery have to give me a run around to close a transactional acoount that they have auto enrolled me for. I have been trying to close this for a year they increase my CC interest rate by 5%, how does closing an inactive account impact my credit rating ?
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Discovery Bank's replyOfficial
31 Oct 2025, 14:08Hi Thabang,
Thank you for bringing this to our attention. I’m really sorry to hear about the frustration you've experienced with closing your account. I completely understand how concerning this must be.
I’ll look into your case and ensure you receive clear feedback as soon as possible. Please bear with me while I investigate the details – I’ll be in touch shortly with an update.
Kind regards,
Marusha
Thank you for bringing this to our attention. I’m really sorry to hear about the frustration you've experienced with closing your account. I completely understand how concerning this must be.
I’ll look into your case and ensure you receive clear feedback as soon as possible. Please bear with me while I investigate the details – I’ll be in touch shortly with an update.
Kind regards,
Marusha
Discovery Bank's reply31 Oct 2025, 14:08
Official
Hi Thabang,
Thank you for bringing this to our attention. I’m really sorry to hear about the frustration you've experienced with closing your account. I completely understand how concerning this must be.
I’ll look into your case and ensure you receive clear feedback as soon as possible. Please bear with me while I investigate the details – I’ll be in touch shortly with an update.
Kind regards,
Marusha
Thank you for bringing this to our attention. I’m really sorry to hear about the frustration you've experienced with closing your account. I completely understand how concerning this must be.
I’ll look into your case and ensure you receive clear feedback as soon as possible. Please bear with me while I investigate the details – I’ll be in touch shortly with an update.
Kind regards,
Marusha