NN
Nkhenso N

1 reviews | Active since Apr 2013

02 Jan 2016, 10:04

Tedious Process

I am very displeased with the tedious process that Discovery Card has in place to get a card. I mean I have app**** for credit and never has it taken me more than 3 weeks. <br> <br> Finally I get my card and they tell me that they will suspend my Card if they don't receive a certified proof of residential address. Just a note to Discovery. Most statements are sent via email these days. So my question is, should I print two copies and go to the Police Station and get one certified and look like an absolute fool? Secondly I gave the delivery guy a copy of my ID, and my original which he scanned. Yet they also require that of me. <br> <br> If I did not give the guy all the required documents why did he still provide me with the card? Does this not pose a threat moving into the future then? It means that they will deliver cards to incorrect people? Think about it before sending threatening SMS's of which I am not phased.<br> <br> If the shoe does not fit don't put it on and I think this Discovery Card shoes clearly doesn't fit.

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Replies (1)
Discovery Bank
Discovery Bank's reply04 Jan 2016, 11:08
Official
Hello starnjoni,

Thank you for your comments and for bringing this matter to our attention.

We sincerely apologize for any inconvenience caused in this matter.

Thank you for your patience while we resolve this.

Your reference number is - ***.

Regards,

Jaco Thompson
Executive Relationship Manager (FAIS)
DiscoveryCard