KM
Katlego M
1 reviews | Active since Nov 2016
13 Nov 2023, 16:15
Tedious credit card process
Applying for s credit card takes a while, unfortunately after getting an offer days later the amount was too small so I clicked the "get more credit" option. After seeing that it requires the same process that took days I clicked cancel to cancel the process of increasing and found that it cancelled the initial offer. I called and was informed that credit department does not work Saturdays. I called today, Monday, only to be told I have to start the process over. When I try reapply it says I can only apply by the 26th. Then told they will reinstate the option to apply which now I'm told it will take 24 to 48 hours to remove the hold only then which u can start the application over
Helpful (0)
Replies (5)0
Replies (5)Discovery Bank's replyOfficial
14 Nov 2023, 15:18Hi Katlego
Thanks for reaching out, we really do apologise for the experience you have had with us and any inconvenience cause.
Currently the application enquiry is with the relevant team, the team will provide you with the relevant feedback soonest.
Best regards,
Mpho
Thanks for reaching out, we really do apologise for the experience you have had with us and any inconvenience cause.
Currently the application enquiry is with the relevant team, the team will provide you with the relevant feedback soonest.
Best regards,
Mpho
Discovery Bank's reply14 Nov 2023, 15:18
Official
Hi Katlego
Thanks for reaching out, we really do apologise for the experience you have had with us and any inconvenience cause.
Currently the application enquiry is with the relevant team, the team will provide you with the relevant feedback soonest.
Best regards,
Mpho
Thanks for reaching out, we really do apologise for the experience you have had with us and any inconvenience cause.
Currently the application enquiry is with the relevant team, the team will provide you with the relevant feedback soonest.
Best regards,
Mpho
KM
Katlego M's updateReviewer Update
15 Nov 2023, 12:52Good day Mpho
It is very frustrating that I still have to call and follow up daily to check progress. Everytime I call I have to start the story from the beginning and then I get a new SLA. To this day I have no resolution but multiple escalations and new SLAs. No one is willing to pick up the phone and contact someone at IT but all I get is sorry. The last agent was rude and told me she can't do anything as the agent who helped me in the morning is on lunch. I also work for a bank and really shocked to see a process like this with helpless agents and no management taking ownership of the complaint.
It is very frustrating that I still have to call and follow up daily to check progress. Everytime I call I have to start the story from the beginning and then I get a new SLA. To this day I have no resolution but multiple escalations and new SLAs. No one is willing to pick up the phone and contact someone at IT but all I get is sorry. The last agent was rude and told me she can't do anything as the agent who helped me in the morning is on lunch. I also work for a bank and really shocked to see a process like this with helpless agents and no management taking ownership of the complaint.
KM
Katlego M's update15 Nov 2023, 12:52
Reviewer Update
Good day Mpho
It is very frustrating that I still have to call and follow up daily to check progress. Everytime I call I have to start the story from the beginning and then I get a new SLA. To this day I have no resolution but multiple escalations and new SLAs. No one is willing to pick up the phone and contact someone at IT but all I get is sorry. The last agent was rude and told me she can't do anything as the agent who helped me in the morning is on lunch. I also work for a bank and really shocked to see a process like this with helpless agents and no management taking ownership of the complaint.
It is very frustrating that I still have to call and follow up daily to check progress. Everytime I call I have to start the story from the beginning and then I get a new SLA. To this day I have no resolution but multiple escalations and new SLAs. No one is willing to pick up the phone and contact someone at IT but all I get is sorry. The last agent was rude and told me she can't do anything as the agent who helped me in the morning is on lunch. I also work for a bank and really shocked to see a process like this with helpless agents and no management taking ownership of the complaint.
Discovery Bank's replyOfficial
17 Nov 2023, 11:10Hi Katlego
I fully understand your frustration, the delay was also that we were awaiting feedback from our IT team.
I do see though that your new application is under review - and was escalated yesterday.
Please let us know if you need any other assistance.
Best regards,
Mpho
I fully understand your frustration, the delay was also that we were awaiting feedback from our IT team.
I do see though that your new application is under review - and was escalated yesterday.
Please let us know if you need any other assistance.
Best regards,
Mpho
Discovery Bank's reply17 Nov 2023, 11:10
Official
Hi Katlego
I fully understand your frustration, the delay was also that we were awaiting feedback from our IT team.
I do see though that your new application is under review - and was escalated yesterday.
Please let us know if you need any other assistance.
Best regards,
Mpho
I fully understand your frustration, the delay was also that we were awaiting feedback from our IT team.
I do see though that your new application is under review - and was escalated yesterday.
Please let us know if you need any other assistance.
Best regards,
Mpho
KM
Katlego M's updateReviewer Update
17 Nov 2023, 20:02Hello Mpho
After being taken back and forth the entire week. My application was declined with the same documents and same credit report. Just less than a week ago it was approved, now with the same info declined. As much as the last agent tried to assist, she doesn't have support, more like we are dealing with robots.
This is ridiculous. My business with Discovery ends here.
After being taken back and forth the entire week. My application was declined with the same documents and same credit report. Just less than a week ago it was approved, now with the same info declined. As much as the last agent tried to assist, she doesn't have support, more like we are dealing with robots.
This is ridiculous. My business with Discovery ends here.
KM
Katlego M's update17 Nov 2023, 20:02
Reviewer Update
Hello Mpho
After being taken back and forth the entire week. My application was declined with the same documents and same credit report. Just less than a week ago it was approved, now with the same info declined. As much as the last agent tried to assist, she doesn't have support, more like we are dealing with robots.
This is ridiculous. My business with Discovery ends here.
After being taken back and forth the entire week. My application was declined with the same documents and same credit report. Just less than a week ago it was approved, now with the same info declined. As much as the last agent tried to assist, she doesn't have support, more like we are dealing with robots.
This is ridiculous. My business with Discovery ends here.
Discovery Bank's replyOfficial
22 Nov 2023, 09:22Hi Katlego
We apologise for any inconvenience caused.
I do see that our team reached out to you to further explain the credit application and reason for decline.
We hope to see you again after everything has been sorted regarding what was discussed.
Best regards
Mpho
We apologise for any inconvenience caused.
I do see that our team reached out to you to further explain the credit application and reason for decline.
We hope to see you again after everything has been sorted regarding what was discussed.
Best regards
Mpho
Discovery Bank's reply22 Nov 2023, 09:22
Official
Hi Katlego
We apologise for any inconvenience caused.
I do see that our team reached out to you to further explain the credit application and reason for decline.
We hope to see you again after everything has been sorted regarding what was discussed.
Best regards
Mpho
We apologise for any inconvenience caused.
I do see that our team reached out to you to further explain the credit application and reason for decline.
We hope to see you again after everything has been sorted regarding what was discussed.
Best regards
Mpho
