1 reviews | Active since Oct 2012
Tedious Cancellation Process
I have a simple request. Due to me not using the account at all. I would like to close my discovery bank account. Firstly this cannot be done on the banking app....Fine cannot be done via email....okay So i call the number supp**** on the website and by google.
I spoke to the consultant and requested the cancelation. He mentioned he will log it with the relevant team.... They will email me to discuss next steps. This was 7 days ago exactly.
I put in the simple and reasonable request to inform the team to please tell me the number they will be dialling from so that I know to answer the call as I do NOT answer any calls marked as SPAM / *****.
No feedback and I am waiting to see if another months banking costs are going down for an account I am not even using.
Thanks for reaching out to us.
I'd like to apologise for the delay in having your account closed. To ensure your request can be actioned as a matter of urgency, I have escalated this case to our account closure team.
For communication purposes, our team will send you an email regarding your account closure.
Regards
Girshwin
Thanks for reaching out to us.
I'd like to apologise for the delay in having your account closed. To ensure your request can be actioned as a matter of urgency, I have escalated this case to our account closure team.
For communication purposes, our team will send you an email regarding your account closure.
Regards
Girshwin