Technical issue on a single claim - story tellers .

I got 2 forms for Provident fund and Pension which were submitted round about the 02/02/2020 . 31st December I was sent an email to say i had to fix something on the form. I wasn't aware of the email, after 25 days i was then sent a reminder that i still need to fix the form. I fixed the forms and sent them back. I asked them about the 8 weeks, they only said they are processing the claim. l sent follow up email on the 10/02/2121 to Staffbenefits to advise how long i still need to wait, the response shocked the living out of me.,,,, it reads "Thank you for contacting us. Your claim is in process and is currently being priorotised as it has a technical issue. As soon as we get a resolution ,we will continue with the process and urgently finalise. We wish the circumstances were different and do apologise for the inconvenience. Kind Regards Discovery Employee Benefits Staff Fund team".. Correct me " My claim" not "we have a system issue regarding claims". Such a big company to have a technical issue on just my claim. I want to know when am i getting my money as i have given all that is theirs. If they think i have ran out of energy from taking them on, i want them to reply to everyone here and say it. I want my money. The Manager can afford to pay me my money from his or her salary the way that bank is so loaded. Can the CEO or Head of Capital pay me from their incomes,