Technical issue not sorted for 6 weeks

I have received the confirmation from discovery bank that I have been onboarded to bank. When i tried join the bank, after all the information provided, it says “not eligible to migrate”. Its been 6 weeks bank is resolving my issue.I have logged numerous calls visited discovery bank in sandton and nothing helped. They are still investigating and none of the technical team people team contacted me till now.I guess they are not even working on the issue. If I call the customer care they say the backend team is working. Not sure how long the backend team will work. Pathetic service i have even seen by any bank