TA
Tanya A
1 reviews | Active since Nov 2024
17 Mar 2026, 09:37
Technical Difficulty
I recently called the Doscovery Bank contact centre, to enquire how I can retrieve my bank statements, as my phone screen is broken! I explained that I can log on via my laptop but I cant access my banking app on my cellphone, all though the agent I spoke to tried her best to assist me she was unable to because it turns out Discovery themselves cant help you if you cant access your banking app, to complete the two step authentifiction process. Eventually after being on the call for nearly 25min the agent sent me a transactional history statement which is pointless because it cannot be used for proof of banking due to the fact that it has no bank stamp on it. I switched to Discovery for their account security, but its so secure that not even the bank themselves can assist you?? All I need is 6months stamped statements and have the device where the app is on blocked or removed.
Helpful (0)
Replies (19)0
Replies (19)
Discovery Bank's replyOfficial
17 Mar 2026, 09:41Hi Tanya,
Thanks for reaching out to us.
I will be looking into this for you and provide you with feedback as soon as possible.
Kind regards
Nkhensani
Thanks for reaching out to us.
I will be looking into this for you and provide you with feedback as soon as possible.
Kind regards
Nkhensani
Best regards,
Discovery Bank's reply17 Mar 2026, 09:41
Official
Hi Tanya,
Thanks for reaching out to us.
I will be looking into this for you and provide you with feedback as soon as possible.
Kind regards
Nkhensani
Thanks for reaching out to us.
I will be looking into this for you and provide you with feedback as soon as possible.
Kind regards
Nkhensani
Best regards,
Discovery Bank's replyOfficial
17 Mar 2026, 09:49Hi Tanya,
Two‑factor authentication (2FA) is an important way to keep your account secure, as it requires two forms of verification before granting access. This extra layer of protection helps safeguard your information, even if one factor (like your password) is compromised.
If you’re unable to log into the Discovery Bank app to complete authentication, I can request our Letters team to generate your six‑month bank statements and stamp the document for you.
Please confirm the start and end dates of the statement so I can send the request on your behalf.
Kind regards
Nkhensani
Two‑factor authentication (2FA) is an important way to keep your account secure, as it requires two forms of verification before granting access. This extra layer of protection helps safeguard your information, even if one factor (like your password) is compromised.
If you’re unable to log into the Discovery Bank app to complete authentication, I can request our Letters team to generate your six‑month bank statements and stamp the document for you.
Please confirm the start and end dates of the statement so I can send the request on your behalf.
Kind regards
Nkhensani
Best regards,
Discovery Bank's reply17 Mar 2026, 09:49
Official
Hi Tanya,
Two‑factor authentication (2FA) is an important way to keep your account secure, as it requires two forms of verification before granting access. This extra layer of protection helps safeguard your information, even if one factor (like your password) is compromised.
If you’re unable to log into the Discovery Bank app to complete authentication, I can request our Letters team to generate your six‑month bank statements and stamp the document for you.
Please confirm the start and end dates of the statement so I can send the request on your behalf.
Kind regards
Nkhensani
Two‑factor authentication (2FA) is an important way to keep your account secure, as it requires two forms of verification before granting access. This extra layer of protection helps safeguard your information, even if one factor (like your password) is compromised.
If you’re unable to log into the Discovery Bank app to complete authentication, I can request our Letters team to generate your six‑month bank statements and stamp the document for you.
Please confirm the start and end dates of the statement so I can send the request on your behalf.
Kind regards
Nkhensani
Best regards,
TA
Tanya A's updateReviewer Update
17 Mar 2026, 11:59I would appreciate that, but what is going to happen when I get a new device how will I load my app, as you cannot have the app on two devices. In the meantime please send the statementsa. aall my details aare on your system.email is *** its very urgent
TA
Tanya A's update17 Mar 2026, 11:59
Reviewer Update
I would appreciate that, but what is going to happen when I get a new device how will I load my app, as you cannot have the app on two devices. In the meantime please send the statementsa. aall my details aare on your system.email is *** its very urgent
Discovery Bank's replyOfficial
17 Mar 2026, 12:19Hi Tanya,
Once you have your new device, you will be able to log into your banking app.
Please confirm the start and end dates of the required statements so I can send the request to the relevant team.
Kind regards
Nkhensani
Once you have your new device, you will be able to log into your banking app.
Please confirm the start and end dates of the required statements so I can send the request to the relevant team.
Kind regards
Nkhensani
Best regards,
Discovery Bank's reply17 Mar 2026, 12:19
Official
Hi Tanya,
Once you have your new device, you will be able to log into your banking app.
Please confirm the start and end dates of the required statements so I can send the request to the relevant team.
Kind regards
Nkhensani
Once you have your new device, you will be able to log into your banking app.
Please confirm the start and end dates of the required statements so I can send the request to the relevant team.
Kind regards
Nkhensani
Best regards,
TA
Tanya A's updateReviewer Update
17 Mar 2026, 13:44just most recent 6months please
TA
Tanya A's update17 Mar 2026, 13:44
Reviewer Update
just most recent 6months please
Discovery Bank's replyOfficial
17 Mar 2026, 13:52Hi Tanya,
I have successfully sent your request and I will provide you with feedback as soon as I get an update from the relevant team.
Kind regards
Nkhensani
I have successfully sent your request and I will provide you with feedback as soon as I get an update from the relevant team.
Kind regards
Nkhensani
Best regards,
Discovery Bank's reply17 Mar 2026, 13:52
Official
Hi Tanya,
I have successfully sent your request and I will provide you with feedback as soon as I get an update from the relevant team.
Kind regards
Nkhensani
I have successfully sent your request and I will provide you with feedback as soon as I get an update from the relevant team.
Kind regards
Nkhensani
Best regards,
Discovery Bank's replyOfficial
19 Mar 2026, 08:31Hi Tanya,
I have been informed that your 6-month bank statements have been successfully sent.
Your statement is from 1 September 2025 to date and stamped.
Kind regards
Nkhensani
I have been informed that your 6-month bank statements have been successfully sent.
Your statement is from 1 September 2025 to date and stamped.
Kind regards
Nkhensani
Best regards,
Discovery Bank's reply19 Mar 2026, 08:31
Official
Hi Tanya,
I have been informed that your 6-month bank statements have been successfully sent.
Your statement is from 1 September 2025 to date and stamped.
Kind regards
Nkhensani
I have been informed that your 6-month bank statements have been successfully sent.
Your statement is from 1 September 2025 to date and stamped.
Kind regards
Nkhensani
Best regards,
TA
Tanya A's updateReviewer Update
30 Mar 2026, 11:03Hi Nkhensani thank you for your assistance with the bank statements. I was recently retrenched so I have a bank form that needs to be signed and stamped by the bank. can you assist me with this?
TA
Tanya A's update30 Mar 2026, 11:03
Reviewer Update
Hi Nkhensani thank you for your assistance with the bank statements. I was recently retrenched so I have a bank form that needs to be signed and stamped by the bank. can you assist me with this?
Discovery Bank's replyOfficial
30 Mar 2026, 20:12Hi Tanya
Please email your documents to *** so we can assist.
Regards,
The Discovery Bank Team
Please email your documents to *** so we can assist.
Regards,
The Discovery Bank Team
Best regards,
Discovery Bank's reply30 Mar 2026, 20:12
Official
Hi Tanya
Please email your documents to *** so we can assist.
Regards,
The Discovery Bank Team
Please email your documents to *** so we can assist.
Regards,
The Discovery Bank Team
Best regards,
TA
Tanya A's updateReviewer Update
31 Mar 2026, 15:24It says noone will respond on the client documents email
TA
Tanya A's update31 Mar 2026, 15:24
Reviewer Update
It says noone will respond on the client documents email
Discovery Bank's replyOfficial
01 Apr 2026, 09:16Hi Tanya
Please send us the email address you have used to send the document to us, so we can have a look.
Regards,
The Discovery Bank Team
Please send us the email address you have used to send the document to us, so we can have a look.
Regards,
The Discovery Bank Team
Best regards,
Discovery Bank's reply01 Apr 2026, 09:16
Official
Hi Tanya
Please send us the email address you have used to send the document to us, so we can have a look.
Regards,
The Discovery Bank Team
Please send us the email address you have used to send the document to us, so we can have a look.
Regards,
The Discovery Bank Team
Best regards,
TA
Tanya A's updateReviewer Update
01 Apr 2026, 10:02 *** this is the email Nsthekani gave me. This is really a shlep
TA
Tanya A's update01 Apr 2026, 10:02
Reviewer Update
*** this is the email Nsthekani gave me. This is really a shlep
Discovery Bank's replyOfficial
01 Apr 2026, 15:55Hi Tanya
Please send us your email address so we can locate the document.
Regards,
The Discovery Bank Team
Please send us your email address so we can locate the document.
Regards,
The Discovery Bank Team
Best regards,
Discovery Bank's reply01 Apr 2026, 15:55
Official
Hi Tanya
Please send us your email address so we can locate the document.
Regards,
The Discovery Bank Team
Please send us your email address so we can locate the document.
Regards,
The Discovery Bank Team
Best regards,
TA
Tanya A's updateReviewer Update
01 Apr 2026, 16:09***,
TA
Tanya A's update01 Apr 2026, 16:09
Reviewer Update
***,
Discovery Bank's replyOfficial
02 Apr 2026, 10:03Hi Tanya
We have received your document, however, it is not signed and dated. Please make sure it is filled in fully in order for our team to stamp and sign it.
Let us know once it has been completed fully and sent again so we can locate it and assist further.
Regards,
The Discovery Bank Team
We have received your document, however, it is not signed and dated. Please make sure it is filled in fully in order for our team to stamp and sign it.
Let us know once it has been completed fully and sent again so we can locate it and assist further.
Regards,
The Discovery Bank Team
Best regards,
Discovery Bank's reply02 Apr 2026, 10:03
Official
Hi Tanya
We have received your document, however, it is not signed and dated. Please make sure it is filled in fully in order for our team to stamp and sign it.
Let us know once it has been completed fully and sent again so we can locate it and assist further.
Regards,
The Discovery Bank Team
We have received your document, however, it is not signed and dated. Please make sure it is filled in fully in order for our team to stamp and sign it.
Let us know once it has been completed fully and sent again so we can locate it and assist further.
Regards,
The Discovery Bank Team
Best regards,
TA
Tanya A's updateReviewer Update
02 Apr 2026, 14:40I have to sign this document when Im at the UIF offices. Please just sign your section
TA
Tanya A's update02 Apr 2026, 14:40
Reviewer Update
I have to sign this document when Im at the UIF offices. Please just sign your section
Discovery Bank's replyOfficial
07 Apr 2026, 09:26Hi Tanya
We will send the form to the relevant team to assist. The turn around time is 24-48 working hours.
Thank you for your patience.
Regards,
The Discovery Bank Team
We will send the form to the relevant team to assist. The turn around time is 24-48 working hours.
Thank you for your patience.
Regards,
The Discovery Bank Team
Best regards,
Discovery Bank's reply07 Apr 2026, 09:26
Official
Hi Tanya
We will send the form to the relevant team to assist. The turn around time is 24-48 working hours.
Thank you for your patience.
Regards,
The Discovery Bank Team
We will send the form to the relevant team to assist. The turn around time is 24-48 working hours.
Thank you for your patience.
Regards,
The Discovery Bank Team
Best regards,
TA
Tanya A's updateReviewer Update
07 Apr 2026, 21:55I would really appreciate it if the process can be sped up, This has been dragging on since the 30th of March, I cant believe that a Bank can delay signing a document. If this was a Discovery Bank document then I can understand why it would be necessary for the document to be signed and dated all ready. This Form is the only outstanding requirement, Ive worked in the financial services industry and this is not TCF not to mention way past service level.
TA
Tanya A's update07 Apr 2026, 21:55
Reviewer Update
I would really appreciate it if the process can be sped up, This has been dragging on since the 30th of March, I cant believe that a Bank can delay signing a document. If this was a Discovery Bank document then I can understand why it would be necessary for the document to be signed and dated all ready. This Form is the only outstanding requirement, Ive worked in the financial services industry and this is not TCF not to mention way past service level.
Discovery Bank's replyOfficial
08 Apr 2026, 16:15Hi Tanya
Please have a look, the document has been sent to you.
Should you require assistance with any other bank-related queries, please contact our bankers 24/7 on ***the number is toll-free. You are also welcome to send us a WhatsApp on ***.
Have a good day further.
Regards,
The Discovery Bank Team
Please have a look, the document has been sent to you.
Should you require assistance with any other bank-related queries, please contact our bankers 24/7 on ***the number is toll-free. You are also welcome to send us a WhatsApp on ***.
Have a good day further.
Regards,
The Discovery Bank Team
Best regards,
Discovery Bank's reply08 Apr 2026, 16:15
Official
Hi Tanya
Please have a look, the document has been sent to you.
Should you require assistance with any other bank-related queries, please contact our bankers 24/7 on ***the number is toll-free. You are also welcome to send us a WhatsApp on ***.
Have a good day further.
Regards,
The Discovery Bank Team
Please have a look, the document has been sent to you.
Should you require assistance with any other bank-related queries, please contact our bankers 24/7 on ***the number is toll-free. You are also welcome to send us a WhatsApp on ***.
Have a good day further.
Regards,
The Discovery Bank Team
Best regards,