Team Vitality Service Agents - Sies!!!

I have been with discovery on a number of products for a while now however, today, for the very first time, I received such a despicable service.

My enquiries were regarding team vitality and collection of my race kit as well as 2025 race number.

I called the call centre and selected the appropriate option, wait for about 20 minutes to be attended to. The agent did not have the patience to listen to my query in order to best advise however, she told me if she lodges a query on her end it will take 3-5 working days whereas if I go on ask discovery on watsapp, they will help and advise instantly.

I must say, she was very eager to end the call and asked if I would like to rate the call, to which I agreed, they then quickly dropped the call.

I subsequently then started chatting with a consultant on watsapp who then simply imp**** that there is no such thing as assisting in real time, he would also have to log a query with a turnaround time of 3-5 working days. My deduction from the two agents is that either or both of them have a serious problem of dishonesty.

I must also raise that I’m of the view that perhaps the watsapp agent seemed clueless regarding team vitality running licenses. He gave incorrect advice to which I insisted that it cannot be, he eventually acceded that he was wrong after consulting with “IT”. I must submit that he also, could not wait to end our chat, though he had not addressed my queries and responded to some messages. As I awaited a response/still typing, he would write that he is ending the chat due to inactivity.

As things stand now, I am running this Saturday and I’m clueless regarding my race kit and running license status.