Taking advantage of the consumer

I am very disappointed in Discovery Card and the service I have received(not). I wanted to close my account as I am reducing my debt. I had paid up the card in full and then called Discovery card to request account closure. The lady at the call desk gave me a reference number and informed me that a consultant would call and handle my request. This was done on the 27th of June 2018. This morning (3 July 2018), a week after my call, the account was debited with the card protector charge of R 105, 00. I immediately called the bank again and asked them why this had happened, as I had requested the account closure on the 27th of June. To date I had not received a call from anyone at Discovery Card. Unfortunately, as is usual with a bank, I have been informed by the call desk operator that the account will only be closed once I pay up the account with the R 105. The irony is that I now have to pay a fee for which I cannot receive a service as the account is closed. This I see as pure ******ion. I have no choice, as the fees will just continue, if I do not make the payment. I am now going move my R 4000, 00 per month with Discovery medical aid to another service provider. #banking #accountability