AP
Anna P
1 reviews | Active since Feb 2012
23 Feb 2015, 10:21
Take Money Without Authorisation!
I have a debit order for my Discovery credit card that get's deducted on the 27th of each month. n Saturday the 21st of February a deduction of 950.00 went of my account, not the agreed amount. No phone calls, no e-mails no indication that this will take place. Worst of all no authorization from the account holder to take this money. I will now report this to the Financial Services Board too and that money must appear in my account within 48 hours.
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Discovery Bank's replyOfficial
23 Feb 2015, 12:12Hello annalenedp,
Thank you for your comments and for bringing this matter to our attention.
We called your cellphone number this afternoon at approximately 12:03 however we were only able to leave a voice message.
As per our message, we need to confirm your credit card details in order to assist with the monies that was taken from your bank account. We will be in contact again later today.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za
Thank you for your comments and for bringing this matter to our attention.
We called your cellphone number this afternoon at approximately 12:03 however we were only able to leave a voice message.
As per our message, we need to confirm your credit card details in order to assist with the monies that was taken from your bank account. We will be in contact again later today.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za
Discovery Bank's reply23 Feb 2015, 12:12
Official
Hello annalenedp,
Thank you for your comments and for bringing this matter to our attention.
We called your cellphone number this afternoon at approximately 12:03 however we were only able to leave a voice message.
As per our message, we need to confirm your credit card details in order to assist with the monies that was taken from your bank account. We will be in contact again later today.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za
Thank you for your comments and for bringing this matter to our attention.
We called your cellphone number this afternoon at approximately 12:03 however we were only able to leave a voice message.
As per our message, we need to confirm your credit card details in order to assist with the monies that was taken from your bank account. We will be in contact again later today.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za