Systems call drops & Inefficient call systems.

Hi Discovery

I phoned the lost & ****** number as mentioned on your webpage (***), the lady cancelled my card but when putting me thru to order a new card the call dropped. When I phoned back the lady said I need to order a card from another department (this is inefficient), then said I had to call ( ********** ), when I called that number they said its the wrong department and tried to put me thru another department, the call dropped again. Then phoned back and they gave me another number ********** . When I called this number the options doesn't define which option to choose for ordering a new card, naturally it sounds like option 1, but they said I should have select option 2 (this option on the prompt doesn't sound right, go listen to this), then I had to call in again? Eventually I kept waiting on the call for someone to answer before I was helped.

I believe you need to check your systems to link them better so you don't have to jump from one department to another, check why calls are dropping and relook at why your selection options on the prompt isn't guiding customers more efficiently.

Thanks Hennie