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Sean F

1 reviews | Active since Aug 2017

03 Dec 2020, 11:42

System error on Discovery has put my contact details on some else's credit card ( and I don't bank with discovery)

I haven't banked with Discovery for 2 years. However, I keep receiving accounts in arrears fI spent 45 min on the phone with your ***** /account department 2 months ago where they informed me that their system has uploaded my contact details on someone else's account due to a system error. Discovery promised to resolve the issue and contact me back......neither has happened. I'm still getting emails, SMS's etc with my account being in arrears. Tried calling now again, after holding on the phone for 19 minutes I was told your lines are too busy to assist.

0
Replies (6)
Discovery Bank
Discovery Bank's reply03 Dec 2020, 12:52
Official
Hi Sean

I will investigate this matter for you and provide you with feedback as soon as possible.

Regards
AJ
SF
Sean F's update03 Dec 2020, 13:16
Reviewer Update
noted, thanks

Discovery Bank
Discovery Bank's reply03 Dec 2020, 16:22
Official
Hi Sean

I have requested for someone to contact you from the relevant department. Please expect a call tomorrow.

Regards
AJ
SF
Sean F's update03 Dec 2020, 16:48
Reviewer Update
noted,thanks
SF
Sean F's update03 Dec 2020, 16:50
Reviewer Update
I've had 2 emails today saying discovery tried to call me. I've had no missed calls. I've given my cell number to Discovery on the phone and on FB messenger.
SF
Sean F's update08 Dec 2020, 08:12
Reviewer Update
Once again Discovery fails to deliver on their promise. No phone call 4 days later and I'm still getting emails saying my account is in arrears......and I don't bank with Discovery