Switch to better banks. Not willing or rather don't want to assist their clients

What a useless bank. I deposited funds to an incorrect recipient. Immediately after noticing that. I called them. 1st consultant advised that I must call the recipient banker, incorrect info given. Called again that advised that gonna call capitec for me of which they did not. Called them again, they advised that they can't locate the transaction. How when it's there on my app. So they can't call that bank and ask them to speak to their client so that she send the money bank??? I don't have the cell number otherwise I would call the recipient myself seeing that my bank is that useless. Might as well change the banks. Am requesting a Manager to call me ASAP. ***