YH
Yolande H

1 reviews | Active since May 2021

09 Oct 2024, 12:47

SWIFT transfer from Discovery Bank - waiting 2 months already for funds

I currently reside in Saudi Arabia and transferred funds from my Discovery Bank account in South Africa to my account in Saudi on 15 August 2024 via a SWIFT transfer. After numerous very expensive phone calls and various emails to Discovery, I have to date not received my funds and also no help from Discovery (except from one friendly woman that could at least send me the proof of SWIFT transfer after 3 phone calls and as many emails asking for it). My bank in Saudi tells me that the originating bank is responsible to track the transfer to the receiving bank. Next week will be 2 months since the original transfer was done, where I was told a SWIFT transfer takes between 1 - 3 days. @Discovery - are you going to sort this out or reverse the transaction or at least do something that I can access MY money? If you do international banking, maybe don't use Discovery as your bank in South Africa.... (I can only leave my South African mobile number where I cannot be reached) @Discovery - you have my email address

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Replies (2)
Discovery Bank
Discovery Bank's reply25 Oct 2024, 13:26
Official
Hi Yolande 

Thank you for reaching out.

I apologize for the inconvenience caused.

I see that a case has been logged and our Payments team are working on it. I will follow-up with them and advise on the progress of the case.

Thank you,
Yuvna
Discovery Bank
Discovery Bank's reply29 Oct 2024, 14:42
Official
Hi Yolande

I have reached out to our Payments team and they are still awaiting feedback regarding more information on the payment.

However, I do see that a Complaints case has been opened and our Complaints team is assisting you with your query. If you have any further questions or concerns, please do not hesitate to contact them directly and they will be able to assist you further.

Thank you.

Regards,
Yuvna