Suspected ***** and excellent service to help rectify it!

Today I needed to pay a beneficiary who had changed bank details. I went into the app, updated their banking details and then proceeded to make a fairly large payment to them. When I had completed the transaction I saw a message saying the payment was pending and that I should expect a call from a banker.

I happened to miss the call from the banker and upon finishing my meeting I saw an email and bank notification that my account was paused due to suspected *****. Naturally I panicked and called the ***** line. I was then informed that because I had updated details and done the payment immediately it was flagged as suspicious and they just needed to confirm all was in order. This is absolutely fantastic service and puts me at ease knowing that they are watching out for their clients! Lindiwe helped me verify my details, approve the payment and unlock my account within 5 minutes! This is very comforting and the reason I will continue to stay with Discovery bank after all these years!!!