Surposed ***** Case ***5

I’m so sorry to bother you with this matter.

***** CASE NO ***5

This is a total nonevent. I put the incorrect amount in and Discovery Bank rejected about 9 times saying that YOU NEED TO INCREASE YOUR OVERSEAS LIMIT. But I wanted the System to reject it because I knew full well that it was the INCORRECT AMOUNT. Please speak to Bongani. I think he’s highly *********** and incorporative.

This has been going since 1st November 2023. I spoke to a Manager whose name was Craig, he was not helpful at all. Then I spoke to Neo who in spoke to spoke to Bongani manager. She got the got finally got reversed.

Today 28th December 2023 I phoned to CLOSE my Credit Card. But low and behold Bongani REFUSED to close of my ***** Case.

I think is ludicrous and ridiculous of him and that’s the main reason that reason I’m closing my Card Account. the only thing that I’m guilty of is putting the incorrect amount in, there on it’s entirely the Bank’s fault. I have been with Discovery Medical Aid forever and I’m on Executive Plan, I thought I would try the card but so sorry it just has not worked out.

I trust that you will deal with the matter accordingly.

Yours truly,

AILEEN REZEK