Support...I can't get in touch!

I find it incredibly difficult to contact Discovery Bank for support. Unlike the insurance and health services the Bank does not provide basic support through Whatsapp. I managed to log a support call eventually regarding an incorrect vitality money status, and now it is very difficult to follow up/escalate ...while I wait my rewards are in a lower bracket. So here's some feedback: 1) the call centre extention maze to get to a consultant that can answer vitality money queries still eludes me...so I choose random options until I find one that says please hold for the next available consultant (I guarentee I'm not the only customer doing this). 2) in app verification is not 'in app'...if you have the app open and the consultant send a verification you will only find it under notifications, without an accept option...you need to close the app and then reopen ...at which point you'll see an accept option on the splash screen. 3) your sending of a sms to main device gets through 50% of the time only. 4) I've dealt with 2 consultants that put me on hold for ages and then cut the call, send me to the review this call section...I'm afraid both got a 1 start rating... If you are on the Discovery Bank support team and you have read this far, please tend to my support ticket regarding Vitality money. Thanks