Super useless employees and service

I was approached by discovery as a new member to get a credit card for the vitality benefits.<br> I app**** for this card and then recently moved to a new address.<br> So proof of residence was an issue.<br> The lady contacted me after the first delivery of my card was a problem and I explained my problem,<br> So she informed me that my previous IRP5 will be fine as proof of residence.<br> I used for the next delivery of my card today 20/04/2015<br> The driver refused to give my card cause this was for financial end 2014/02 and started giving me attitude after I told him that the information giving to me was that it will be fine.<br> He still refused, and said I need the new one.<br> No information was relayed to ensure he understood the situation.<br> Please explain to me how the &%^$* must I get the new one if it is not even released yet?????<br> I'm a new client with you and are not getting the benefits due to useless employees not knowing what they do!!<br> This is pathetic!!!!!