Suffering as a customer is the only thing guaranteed at Discovery bank shem. Beware.

I never thought I’d be opening a Hellopeter account, but yoh, here I am!!! That’s how bad this bank is.

All I wanted was clarity on a simple glitch. Money left my account, but no email proof came through like it always does. I phone in, and the first guy clearly doesn’t know what he’s doing. Instead of escalating me, he keeps disappearing and coming back with the same copy-paste answer. I say please escalate me, let me talk to someone else. He refuses. Flat-out refuses. Imagine. Then he leaves me on hold for 26 minutes until the call cuts by itself. Yoh!!!

So I try WhatsApp because apparently that’s “another channel”. Same nonsense. Copy paste answers. And when I say please email me the info, (MY own info), for my records, they tell me no. Denying me my own information!! How is that normal? I’m begging them just to escalate, just to send me something in writing, and they won’t. I send message after message because they keep ignoring me. What must I do, just sit quietly while my money is hanging in the air? If I wanted to speak, get the same answers over and over again I would've spoken to Ai instead of asking for a human!!!

Eventually, after wasting my whole day, I get through to one consultant who actually listens and helps. Within minutes, he gets me what I need and even files a report. One person in the whole building knew what to do. Why must I go through hell just to reach that one person? "Expert consultants" and only one person knows the answer? What's even the point?

It’s so humiliating. I wasn’t even rude at first. I explained calmly. But when everyone keeps stonewalling you, refusing escalation, ignoring what you’re saying, what exactly do they expect? That I just give up? Keep quiet about my own money?

Had it not been for all the other reviews here, I would’ve thought I was losing my mind. It was like it was a fever dream. Gaslighting vibes all the way. But clearly I’m not the only one. Every single day, there are pages and pages of complaints saying the same thing. Consultants don’t escalate, don’t send proof, don’t treat people with respect. Even that consultant saying sorry a million times like yes thank you but why is it so unnecessarily hard to get proper service delivery or to be treated with basic respect?

I left their medical aid before because of bad service and rude consultants. Now I see the banking side is just as useless. They act like they’re the only bank on earth. If I could give negative stars, I would.

Never in my life did I think I’d have to make a Hellopeter account, but here we are. That’s how bad it is.

Don't bank here for your own sanity. Clearly disrespecting customers is the only thing emphasized at training. There, it's 10/10 🙌🏾

What a way to start a weekend 👍🏾 Thanks guys.