Such bad bad bad bad customer service!

I will give you minus 10 starts if I could. You send an email - I reply because nobody is answering their phones and I suspect ***** on my card as I received notifications I did not authorise on my App. FNB's ***** line tells me there has been an administrative change. Communicate with your members. Phone me back for one! Your service cannot get worse - so I think each time and each time you surprise me. But then you have people calling to offer new services. Get the basics right. Phone me!!!!!!!