AK
Andre K
1 reviews | Active since Mar 2012
26 Jun 2019, 12:54
Stupidest service and technology. Useless Customer Service department.
The loading process is the stupidest thing i have ever encountered. "Take a Selfie" to sign in...Now that sounds like a good idea until the app says your face doesnt match their records! So you are telling me I had to scan my license and ID book so that you have something to use as reference material and you are shocked that current face does not look exactly the same as my ID from 15 YEARS AGO or my license from 5 YEARS AGO....SHOCKER!
I called support who just instructed me to send an email. Surprise surprise, still havent had any feedback.
Useless. If this is how the bank starts off in the beginning, i feel sorry for anyone that stays with them long term. I for sure am not going to.
Helpful (0)
Replies (1)0
Replies (1)AK
02 Jul 2019, 07:58
Now my response:
Correct that I was contacted, yet its a shame that it was a phone call full of empty promises and a$$ kissing to try and keep my business. I was promised that I would receive an email from the person who called me by the close of business on Friday 28 June 2019. Did this happen??? NOOOO.
I was promised that the matter would be dealt with and I would get updates on Monday 1 July 2019 via email and phone call. Did this happen??? NOOOO.
Has the matter at all be resolved and any progress made??? NOOOOOOO!
I will for sure be cancelling my accounts and moving my facilities back over to an actual, functioning financial institution.
PATHETIC!
Andre K's updateReviewer Update
02 Jul 2019, 09:00For those curious to know what Discovery Bank rep**** (in private) here's the message:
"Discovery Bank's reply:
"Discovery Bank's reply:
02 Jul 2019, 07:58
Hi Andre
We can confirm that you have been contacted and your query is currently being investigated.
Feedback will be provided to you by one of our Discovery Bankers.
Kind regards "
We can confirm that you have been contacted and your query is currently being investigated.
Feedback will be provided to you by one of our Discovery Bankers.
Kind regards "
Now my response:
Correct that I was contacted, yet its a shame that it was a phone call full of empty promises and a$$ kissing to try and keep my business. I was promised that I would receive an email from the person who called me by the close of business on Friday 28 June 2019. Did this happen??? NOOOO.
I was promised that the matter would be dealt with and I would get updates on Monday 1 July 2019 via email and phone call. Did this happen??? NOOOO.
Has the matter at all be resolved and any progress made??? NOOOOOOO!
I will for sure be cancelling my accounts and moving my facilities back over to an actual, functioning financial institution.
PATHETIC!
AK
Andre K's update02 Jul 2019, 09:00
Reviewer Update
For those curious to know what Discovery Bank rep**** (in private) here's the message:
"Discovery Bank's reply:
"Discovery Bank's reply:
02 Jul 2019, 07:58
Hi Andre
We can confirm that you have been contacted and your query is currently being investigated.
Feedback will be provided to you by one of our Discovery Bankers.
Kind regards "
We can confirm that you have been contacted and your query is currently being investigated.
Feedback will be provided to you by one of our Discovery Bankers.
Kind regards "
Now my response:
Correct that I was contacted, yet its a shame that it was a phone call full of empty promises and a$$ kissing to try and keep my business. I was promised that I would receive an email from the person who called me by the close of business on Friday 28 June 2019. Did this happen??? NOOOO.
I was promised that the matter would be dealt with and I would get updates on Monday 1 July 2019 via email and phone call. Did this happen??? NOOOO.
Has the matter at all be resolved and any progress made??? NOOOOOOO!
I will for sure be cancelling my accounts and moving my facilities back over to an actual, functioning financial institution.
PATHETIC!