1 reviews | Active since Jul 2019
Stranded in Thailand because of my Discovery Card/FNB
This is not directed at Discovery itself but it's disaster of a partner FNB. I am in Thailand right now using my Discovery card for point of sale no problem. Before I left I unblocked the card for international travel and gave all my travel details to both Discovery and FNB. I asked about changing both my payment and One Time Pin notifications from SMS to my phone to my emai, I was told it take 3 to 5 working days to be in effect. I promptly called a week before my trip. And happily my point of sale transaction notifications are going to me email. But when I tried to load Grab Taxi and had to authorise a payment the OTP clearly was still going to my SA number which is not active here. I have been emailing Discovery for days and my family have been calling Discovery while I am on Skype to verify details and Discovery have tried their best to solve this problem of FNB's making. But when we go to FNB, they won't talk to me on Skype, they won't allow me to verify so they can talk to my family, they won't fix a problem that they have created unless I call them in SA and I can't!!! I don't have international calling here. I also can't book my domestic flight out of ****et, literally I am stuck in Thailand because of my Discovery card/FNB!!!!!
Thank you for bringing this matter to our attention.
FNB has confirmed that, they have updated your OTP setting as per your request.
Kindly confirm if this has been resolved?
Regards
Jaco
Thank you for bringing this matter to our attention.
FNB has confirmed that, they have updated your OTP setting as per your request.
Kindly confirm if this has been resolved?
Regards
Jaco
No, this has not worked. After Bright emailed me yesterday, the OTP page says the OTP will be sent to your email instead of mobile phone but still no emails arrive. I just checked it 5 minutes ago. I am still getting the payment notifications via email but still no OTPs.
Regards,
Shana
No, this has not worked. After Bright emailed me yesterday, the OTP page says the OTP will be sent to your email instead of mobile phone but still no emails arrive. I just checked it 5 minutes ago. I am still getting the payment notifications via email but still no OTPs.
Regards,
Shana
