stranded because of online banking

Worst service ever from a bank,will never recommend this bank to anyone. lost access to my phone and when i called the call center i was made to answer security questions which i did successfully only for the banker to tell me they cant do anything to help i will have to get a phone to do two step verification, even when i tried to explain that in order for me to buy a phone i need to access funds in the savings account and transfer to a transactional account he just kept on saying there is nothing they can do and he will not un-link the old device before hanging up