Still waiting on call back

Your follow up service and calls from your ***** department is terribly poor, they never call back and every time you call them they keep promising call backs and never calling. The person tasked with an ongoing case is never available to give a update when you call and worst of all they just keep logging on your CRM that you have contacted me yet there is not even one call from you. This issue dates back to December 2021. Every call you make you have to keep explaining yourself after waiting on the queue for some time to speak to someone and follow up that I have to keep doing cause Discovery bank's lazy ***** department never bothers to call clients. Case Number: *** And this HULANI MARINGA closes the case without calling me.