1 reviews | Active since Jul 2011
Still waiting for my card!
<p>I app**** for a discovery card on Thursday morning (8/12/16) after listening to your marketing manager mention on 947 that ordering and receiving a discovery card would take 48hrs. My only reason for ordering this card was to be able to purchase JB concert tickets 48hrs beforehand. To date I have still not received my card and it’s too darn late to order any tickets now. I have called your call centre several times already since Monday and I keep hearing that it is escalated and was even promised to be called back my Mispa as well as Anashen, none of the 2 called bac****!!</p> <p> Discoverycard, you overpromised on national radio and YOU UNDELIVERED!!!! This is blatant false advertising and you are duping consumers with your promises you can’t meet!</p> <p>Seriously disappointed! :(</p> <p> </p>
Dear chettyro
Thank you for your comments and for bringing this matter to our attention.
As per our telephonic conversation this morning.
We sincerely apologize for any inconvenience caused in this matter.
Thank you for your patience while we resolve this query.
Your reference number is – ***
Dear chettyro
Thank you for your comments and for bringing this matter to our attention.
As per our telephonic conversation this morning.
We sincerely apologize for any inconvenience caused in this matter.
Thank you for your patience while we resolve this query.
Your reference number is – ***
I received very prompt feedback from Discovery Card. One of the very few companies that take customer complaints seriously. Well done and a multitude of thanks to Ras and his team (Anashen & Mispa) for resolving this issue for me! As a new discovery card holder, I look forward to this journey with you :)
I received very prompt feedback from Discovery Card. One of the very few companies that take customer complaints seriously. Well done and a multitude of thanks to Ras and his team (Anashen & Mispa) for resolving this issue for me! As a new discovery card holder, I look forward to this journey with you :)