Still waiting for a call since Friday

On Friday afternoon at an ATM in Turkey the machine was faulty resulting in my PIN being blocked. At great expense I contacted the call centre and reported the problem asking them to expedite the unblocking of my card as I was abroad. The woman I spoke with advised that there was not anything she could do but that she could get someone to call me. No-one has called me. This is shocking in and of itself. I was in a fortunate position of having access to another card and funds but surely there is something that can be done for persons in similar situations. To simply say there's nothing that can be done and then not to do any follow-up is shocking and unacceptable behaviour. Unfortunately I cannot remember the call centre operator's name but I called the *** number at 2.26 Turkey time.