SW
Shaun W

1 reviews | Active since Jun 2016

07 Sept 2016, 09:55

Still waiting

<p>Two months ago, I e-mailed Discovery and enquired about my card. It is near expiring, and as I am heading overseas soon, I wanted to have my new card delivered before flying. So far, the only communication I have received was an automated service response. There have been no e-mails, calls, voice messages or SMS. </p> <p> </p> <p>The website is equally useless as it allows you to apply for extra cards, but there is no functionality to renew your current card or apply for a new card should your current one be lost or damaged.</p>

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Replies (1)
Discovery Bank
Discovery Bank's reply07 Sept 2016, 10:14
Official

Dear shaunwewege

Thank you for your comments and for bringing this matter to our attention.

As per our telephonic conversation this morning.

We sincerely apologize for any inconvenience caused in this matter.

Thank you for your patience while we resolve this matter/query.

Your reference number is – ********** 532