MR
MARLEEN R

1 reviews | Active since Aug 2013

23 Jun 2017, 14:35

Still owed over R800 by Discovery Card after closing it in March 2016

<p>I paid up and closed my Discovery Card in March 2016. There was a credit due of R305.63 which i request on the Closing Form that it be transferred to my bank account.</p> <p>From then onward i kept on getting Sms's from Discovery telling me that I still owe them money. I contacted them after the first sms and was told to just pay it and the account will be closed and i will be refunded.</p> <p>which i did as it was a small amount. But after that i kept on getting sms's with the same message. In the end i paid an amount of R520 extra. In March 2017 I contacted Discovery yet again after getting another sms. Duran contacted me back, apologised and told me everything will now be sorted. What they did is the refunded the last amount that i "owed" and closed the account. But that's it. I have not received one cent back from the money that was originally as a credit in the account (R305-63) or the R520 that i have paid extra on demand of Discovery.</p> <p>On the 15th of June i emailed discovery yet again, giving them all the details yet again. But up until today, i have not received any contact except yet another reference number: ********** 207. I have emailed them again now and received a refernce number: ********** 209.</p> <p>I am bitterly disapointed in Discovery Card's service and truly hope that i will get some response and my money back with this complaint on Hello Peter.</p> <p>M Raats</p> <p> </p> <p> </p>

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Replies (1)
Discovery Bank
Discovery Bank's reply04 Jul 2017, 12:33
Official

Dear mmr

Thank you for your comments and for bringing this matter to our attention.

We sincerely apologise for any inconvenience caused in this matter.

Thank you for kind patience and understanding.

Your reference number is – ***.

Regards

Jaco Thompson